Redesigning one of Maharashtra's largest digital workflows.
Overview
Case study summary
Mahakhanij rethinks one of Maharashtra’s largest digital workflows by simplifying a complex government application journey. The design direction focuses on clearer task sequencing, reduced cognitive load, and more confident decision-making across a high-stakes administrative process.
Outcome
The redesigned structure turns a dense workflow into a more guided experience, helping users understand where they are, what is required, and what happens next.
Categories
Work in progress
Date
Client
